SUPPORT
We are here to support you. Please review FAQs for top support issues. If you can’t find an answer there, please create a support ticket and our engineers will contact you right away. You will need your Product Name, Firmware Versions, API Version, Operating System, Application Software and a Description of the Request/Problem.
Find information regarding current or past Technical Service Bulletins to assist in troubleshooting GRT Products.
Our FTP allows you to access new GRT software and product documents as well as share sensitive information with our team to collaborate about your upcoming projects. To gain access to the FTP, please click the button below and complete the corresponding form. A member of our team will review your information and grant access accordingly.
FREQUENTLY ASKED QUESTIONS
Issue: Windows 7 and 10 driver compatibility
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Gravity cards
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Matrix cards
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Velocity cards
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Answer: Contact Great River for latest driver install package to support Win7/10
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Issue: Driver signing issue
Answer: Refer to Matrix-DriverSigning-TN016M
Issue: Computer does not see my card (Matrix, but others might apply)
Answer: Refer to Matrix-TroubleshootingGuide-TN015M
SUBMIT A TECHNICAL SUPPORT REQUEST
We are here to support you. Please review FAQs for top support issues. If you can’t find an answer there, please create a technical support ticket and our engineers will contact you right away. You will need your Product Name, Firmware Versions, API Version, Operating System, Application Software and a Description of the Request/Problem.
