SUPPORT

We are here to support you. Please review FAQs for top support issues. If you can’t find an answer there, please create a support ticket and our engineers will contact you right away. You will need your Product Name, Firmware Versions, API Version, Operating System, Application Software and a Description of the Request/Problem. 

USEFUL LINKS

FREQUENTLY ASKED QUESTIONS

Issue: Windows 7 and  10 driver compatibility

  • Gravity cards

  • Matrix cards

  • Velocity cards

Answer: Contact Great River for latest driver install package to support Win7/10

 

 

Issue: Driver signing issue

Answer: Refer to Matrix-DriverSigning-TN016M

 

Issue: Computer does not see my card (Matrix, but others might apply)

Answer: Refer to Matrix-TroubleshootingGuide-TN015M

SUBMIT A REQUEST

We are here to support you. Please review FAQs for top support issues. If you can’t find an answer there, please create a support ticket and our engineers will contact you right away. You will need your Product Name, Firmware Versions, API Version, Operating System, Application Software and a Description of the Request/Problem.

GRT PRIVACY POLICY

Great River Technology (GRT) respects your privacy as a visitor on our website. We are committed to responsibly using the information we collect toward a mutually beneficial relationship.

 

Our website is informational and designed to supplement an extended business-to-business transactional process. We do not consummate transactions with our customers online nor do we collect credit card or private information.

 

We do collect personal names, contact information, and company affiliations to enhance customer experience. Some information collected by Great River Technology is processed through HubSpot or Zendesk. Both HubSpot and Zendesk maintain Privacy Shield certification with the Department of Commerce of the United States, which ensures that adequate safeguards are in place when they transfer personal data from the European Union to the United States.

 

This website stores cookies on your computer. These cookies are used to collect information about how you interact with our website and allow us to remember you. We use this information to improve and customize your browsing experience and for analytics and metrics about our visitors.

 

You have the right to be forgotten, except where we must maintain information to fulfill contractual and nondisclosure agreements. You have a right to a copy of the information we have collected about you. You have the right to correct faulty information about you.

 

We may review and update this Privacy Policy from time to time at our sole discretion and will notify you of such changes.

For requests, questions, or concerns regarding privacy and your data, contact grt@greatrivertech.com and include "Privacy Policy" in the subject line.