We are here to support you. Please review FAQs for top support issues. If you can’t find an answer there, please create a support ticket and our engineers will contact you right away. You will need your Product Name, Firmware Versions, API Version, Operating System, Application Software and a Description of the Request/Problem.
FREQUENTLY ASKED QUESTIONS
Issue: Windows 7 and 10 driver compatibility
Answer: Contact Great River for latest driver install package to support Win7/10
Issue: Driver signing issue
Answer: Refer to Matrix-DriverSigning-TN016M
Issue: Computer does not see my card (Matrix, but others might apply)
Answer: Refer to Matrix-TroubleshootingGuide-TN015M
SUBMIT A TECHNICAL SUPPORT REQUEST
We are here to support you. Please review FAQs for top support issues. If you can’t find an answer there, please create a technical support ticket and our engineers will contact you right away. You will need your Product Name, Firmware Versions, API Version, Operating System, Application Software and a Description of the Request/Problem.
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Our website is informational and designed to supplement an extended business-to-business transactional process. We do not consummate transactions with our customers online nor do we collect credit card or private information.
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